Refund policy
At Medz International, we prioritize the supply of genuine, high-quality pharmaceutical products. Given the sensitive nature of these goods and applicable international regulations, our return and refund terms are outlined below:
1. Damaged or Faulty Items
If your order arrives damaged, defective, or inconsistent with what you ordered, please notify us within 7 days of delivery. To help us resolve the issue quickly, provide:
- Order number and invoice details
- Clear images of the product and its packaging
- Batch number and expiry date
Once verified, we will either dispatch a replacement or issue a full refund at no extra cost to you.
2. Wrong Items Delivered
In case you receive incorrect products or quantities, inform us within 7 days. We will arrange for the correct shipment promptly and manage the return of the incorrect items at our expense.
3. Items Not Eligible for Return
Due to safety standards and regulatory requirements, returns are not accepted for:
- Opened or tampered products
- Temperature-sensitive medicines after delivery
- Requests made beyond the 7-day reporting period
- Custom or specially sourced items
4. Order Cancellations
Orders can be cancelled within 24 hours of placement for a full refund. After that:
- Before dispatch: Refund issued, minus any incurred procurement costs
- After dispatch: Return shipping charges will apply
5. Refund Timeline
Approved refunds are processed within 7–10 business days via the original payment method. Depending on your bank, an additional 3–5 business days may be required for the funds to reflect.
6. Shelf Life Assurance
Products are shipped with the minimum shelf life agreed upon at the time of purchase. If you receive items that do not meet this agreement, please contact us immediately for resolution.
7. Resolving Concerns
We strive to handle all concerns efficiently and fairly. If you are not satisfied with the outcome, you may escalate the matter to sales@medzinternational.com, and our management team will review your case within 48 hours.